Shipping PolicyShipping Information: All orders over $50 get free ground shipping in the domestic United States. Orders under $50 will be charged a flat rate of $6.95. UPS Ground is the ONLY free shipping method for this offer. Need Help? Have Questions? Email us at info@countrytoys.com or Call 1-866-907-8697 M-F 9am-5pm EST.
*Sales tax is calculated for orders shipped within the State of Georgia. We only ship to the 48 contiguous states by UPS ground. We do not ship to Alaska or Hawaii. Receipt time is usually 3 to 5 business days. Some items are shipped directly from the manufacturer, and require additional delivery time. You will be notified if it is a direct shipped item.
Important Note: If you would like to make a return, it is important to e-mail us at info@countrytoys.com for a return shipping address. Returns that are unauthorized may be refused or delayed. Receive an exchange, credit, replacement or refund for the merchandise amount less any appropriate shipping charges. When we receive your returned item we will notify you by e-mail of your refund in the manner your paid. All returned orders after 30 days will be charged a 15% restocking fee, due to credit card fees and shipping fees. The assessment will be deducted from the refund amount. Refused shipments/orders will be subject to a $10 fee and an additional 15% restocking fee. The assessment will be deducted from the refund amount. For your protection and to help ensure you get a full refund, we recommend the following:
Incorrect Shipping Address Country Toys does not assume responsibility for orders with incorrect shipping addresses. Orders with incorrect shipping addresses may be re-routed by UPS or returned to Country Toys as undeliverable. If the shipment is re-routed by UPS a shipping charge is assessed to the billing party. The billing party is also responsible for any additional shipping fees. Damaged/Defective Items Defective or damaged items must be reported within 10 days of the original ship date. DO NOT ship the item back to us. CONTACT US for instructions. |